Privacy Policy

Effective Date: 30/06/2025

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, browse our website, or join our community.

1. Information We Collect
We collect personal information in the following ways:

Personal Information You Provide Directly:
– Your name, email address, phone number, and payment details when you book a session, sign up for a programme, or fill in a contact form.

Automatically Collected Information:
– Usage data, such as your IP address, browser type, and pages visited, collected through cookies and tracking technologies to help improve your experience on our website.

Third-Party Tools:
– We may use third-party tools (like payment processors or scheduling software) that collect and process your data in line with their own privacy policies.

2. How We Use Your Information
We use your personal information to:

– Deliver coaching programmes and services you've signed up for
– Communicate with you (e.g. session reminders, newsletters, and relevant updates)
– Improve our offerings and better understand what supports your growth
– Process payments securely
– Comply with any legal obligations

We will never sell or rent your data. We may share your information only with trusted third parties necessary for providing services (such as payment processors, email platforms, or booking systems), all of which are GDPR-compliant.

3. Data Protection
We are committed to keeping your information safe and secure. Here’s how:

– Data is stored on secure, encrypted platforms
– Access to your information is limited to essential personnel only
– We regularly review our data handling practices and update our security measures accordingly

4. Your Rights
You have the right to:

– Access the personal information we hold about you
– Request corrections or updates to your data
– Ask us to delete your personal information (unless we are legally required to retain it)
– Withdraw consent at any time for non-essential communications

To exercise these rights, simply contact us using the details below.

5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and better understand how visitors interact with our site. Cookies help us:

– Remember your preferences
– Track performance metrics
– Offer a more personalised experience

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies, or notify you when cookies are being used.

6. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, we’re here to help. Please get in touch:

Email: hello@emilygibbens.com
Phone (optional): +44 7476 239009

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” above to keep you informed.